Quality, Standards and Training
Mul-T-Lock’s® commitment to quality has a long history and a bright future. In 1992, it received its first ISO certification, and since then has progressively expanded and enhanced its compliance to international quality standards.
Quality Policy Statement 
Products
Mul-T-Lock products meet UK, US, EU and other major global standards, including BS, UL, CEN, VOS, SKG, CPC and A2P.
Process
Mul-T-Lock manufactures cylinders, locks, padlocks, multi-point locks, electro-mechanical cylinders and locks, machinery, master key systems, software, and key cutting systems. Hundreds of these models are manufactured by Mul-T-Lock’s own special machinery to ensure the highest process standards and efficiency. Mul-T-Lock’s processes comply with SI ISO 9001:2000, SI ISO 14001 (global environmental management quality), SI OHSAS 18001 (occupational health and safety).
Service
Our service standards are as high as our technical and performance standards. Our products are made to give people true confidence in the security of their property.
We like to think of our service as an end-to-end chain, which serves every customer link along the way, from the distributor to the locksmith to the end consumer. Our goal is total satisfaction at each stage:
Distributors are confident they are selling superior products selected by millions of users worldwide. Locksmiths benefit from professional training End-customers know that their lock is manufactured to the highest quality
All our products carry a minimum of 12 months Manufacturers warranty.
Training
Mul-T-Lock understands the value of both a competent and trained workforce and customer base.
Employees
Every employee undergoes an initial training programme within the Mul-T-Lock business unit covering;
- Company strategy and vision
- Systems and processes
- Products and standards
- Customers
- Customer service and after sales
- Logistics and quality
Our training program for employees includes identifying the current cylinders in your home, placing an order through the system, picking the stock in the warehouse, pinning your own cylinders and finally fitting them!
We want every employee to feel part of the Mul-T-Lock business and to understand our business from cradle to grave.
On-going product and systems training is given to ensure the latest standards, products and procedures are understood as well as being a useful knowledge “refresher”.
Secondments to other departments are encouraged and are a very useful and quick way of understanding how departments work and how we can improve to help each other and our customers.
Customers
Mul-T-Lock likes to work with our customers as partners. We provide regular training sessions on our products. The sessions currently available cover the fundamentals of our cylinder platforms; Garrison and Interactive, which in turn cover our full portfolio of cylinder systems.
Training forums on Chubb, Yale, Nemef, Corbin and other Mul-T-Lock products are planned for 2008 and beyond.
Keep checking the news page for information on when our 2008 courses commence.
Mul-T-Lock is committed to customer support and training excellence and will add further sessions on internal processes, Our Strategy and the Connections Programme.
If you have a particular requirement for a course, then please do not hesitate to contact us.