FAQ’s
1. Who do I contact about Yale products?
If you are a locksmith or architectural ironmonger, please call the Yale Locksmith team on 0845 302 4765
- If you are a consumer, visit the Yale website (www.yale.co.uk) to find your nearest stockist
2. I want to know about Master Key systems
- if you want information about an Ingersoll Master key system, call 01902 364 647.
- if you want information about a Mul-T-Lock or Corbin system, call 01902 364 200
- if you want information about an Abloy system, call 01923 255 066
- if you want information about an Assa system, call 020 8688 5191
- for general information, see the Master key section of this website.
3. What products does Mul-T-Lock sell?
- Mul-T-Lock sells 5 brands into the locksmith and specialist installer and Architectural Ironmongers market. We sell Mul-T-Lock, Nemef, Corbin, Medeco and Ingersoll Security branded products.
The ranges of products vary by brand but include cylinders, padlocks, lock cases, multi-point locks, vehicle locks, digital locks, keys, master key suites and additional door and window security items.
4. What about UNION products?
- for enquiries relating to and sales of UNION products, please call UNION on 01902 364 648
5. I have an account with Mul-T-Lock. Who is my sales representative?
- the Mul-T-Lock team, together with the sales representatives for each area can be found in the About Us section of this website
6. Do I have a different sales representative for Ingersoll or Medeco products?
- No. You have 1 sales representative for the 5 product brands we sell; Mul-T-Lock, Nemef, Corbin, Medeco and Ingersoll Security.
7. How long will my delivery take?
- if the item is in stock, then we aim to dispatch same day if your order is received before 12.30.
8. How do I know if an item is in stock?
- one of our customer service representatives will be happy to advise you of stock availability. Alternatively, if the item is a Mul-T-Lock product then our price list denotes if an item is stocked “S”, non-stocked “N” or assembled (work to order) “A”.
9. I want to be included on your Locksmiths Directory
- please email enquiries@mul-t-lock.co.uk and we will deal with your request.
10. Who do I speak to about opening an account with Mul-T-Lock?
- please send an enquiry to enquiries@mul-t-lock.co.uk or see the Mul-T-Lock team section in About Us to find your local representative.
11. I used to have a Chubb or Yale account with Mul-T-Lock do I need a new account to buy these products now?
- No. Any Chubb Locks or Yale accounts have been automatically transfered to the relevant business unit, either Yale or Union so you should be able to continue using the same account with them.
12. How do I get hold of promotional material for my shop?
- please send an enquiry to enquiries@mul-t-lock.co.uk or call you sales representative who will be able to give you more information about what is available.
13. I want to be kept informed about new products and promotions.
- visit the home page of this website or the bottom of any page and sign up for offers. You can unsubscribe at any time.
14. How do I order literature?
- please send an email to enquiries@mul-t-lock.co.uk stating your requirements.
15. Who does Mul-T-Lock sell to?
- Mul-T-Lock is the Locksmith Channel partner and our customer base consists of Locksmiths, Architectural Ironmongers, Specialist Security Installers and some Wholesalers. We do not sell direct to the public.
16. I need to get a key cut but the key says “Do Not Duplicate”. What does this mean?
- Mul-T-Lock sells patented key systems. To protect your security, we only authorise certain key cutting outlets to cut duplicate keys. Please visit your local locksmith with your keycard to get a new key cut.
17. How do I find who is my local locksmith?
- visit the Locksmith Directory section of this website, type in your postcode, search and hey presto a list of Locksmiths in your area will appear.
18. When does Mul-T-Lock open?
- our office hours are 9.00 – 5.30 Monday to Friday.
19. Where is Mul-T-Lock?
- Mul-T-Lock (UK) can be found at;
Mul-T-Lock
Portobello Works
School Street
Willenhall
West Midlands
WV13 3PW
20. Who is the MLA?
- the MLA, Master Locksmiths Association is a not-for-profit organisation
21. Is Mul-T-Lock a member of the MLA?
- Mul-T-Lock is an affiliate member of the MLA. The MLA licenses its approved companies through strict vetting and regular assessments, in order to ensure quality of service and provide peace of mind to the end customer.
22. What other organisations does Mul-T-Lock work with?
- Mul-T-Lock supports the GAI, Guild of Architectural Ironmongers.
Mul-T-Lock Terms & Conditions - Sterling, 2007
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Mul-T-Lock Terms & Conditions - Euro, 2007
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